Service Disruptions

Any cancellations or delays will be announced here, alongside our Facebook page.

We cannot guarantee that every disruption will be announced immediately.

Road Closure – Golford Road, Benenden 9th October – 23rd December

Please see image to the left/above

RED – Area of road that will not be served by any vehicles.

GREEN – 269 (from applicable point) and 297 diversion route.

ORANGE – 295 diversion route for Monday, Tuesday, Thursday and Friday AFTERNOONS only. The bus will not be serving Rolvenden or Benenden at all. We ask that students use the 294 (Rolvenden) or 297 (Rolvenden & Benenden) instead. Unfortunately, the green diversion route is not suitable for double decker vehicles.

For the 269 and 297, no stops will be missed, but we expect delays to the services whilst the diversion is in place.

Road Closure – Shrubcote, Tenterden 02/11 - 03/11

The 297 will be affected between these times and taking the below diversion.

A28 Ashford Road, Beacon Oak Road, East Hill, Oaks Road

The following bus stops will not be served during this time

Shrubcote

Appledore Road

Frequently Asked Questions

What do I do if I am unsure whether a bus is running?

Check our Facebook page first as this is easier for our staff to update. If nothing is posted there, please email us at info@hamstravel.co.uk.

Why is no one answering the phone?

At busy times we may not be able to get to the phone, or be engaged on other lines. We will try to answer your query as soon as possible.

After 5pm during weekdays & at all times during the weekend/bank holiday - calls are diverted for emergencies only. Booking and lost property enquiries are not dealt with during this time.

What happens in extreme weather conditions?

Flooding, snowfall and high winds can all affect our ability to run a service. We usually aim to assess any overnight changes by 6am, and updates to weather changes during the day will be updated as soon as possible.

How do I know if my bus is delayed?

The best way to track our buses is by using a third-party website, bustimes.org . The tracking runs off the ticket machine in the vehicle and will update regularly provided it has a GPS signal. Services that don't use a ticket machine (closed door contracts) are unable to be tracked.